Refund policy
Last Updated: 10th Sep 2023
Thank you for shopping with The Piston Club by AARPJAY ENTERPRISES! We want to ensure that you have a satisfying shopping experience with us. Please take a moment to read our return and refund policy to understand your rights and responsibilities when making a purchase from our online store.
**1. Returns**
1.1. **7-Day Return Policy:** We offer a 7-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return it for a refund or exchange, subject to the conditions outlined below.
1.2. **Eligibility for Returns:**
- Items must be in their original condition, unused, and in the original packaging.
- Personalized or customized items cannot be returned unless they are defective or damaged upon receipt.
- Items marked as "final sale" are not eligible for return.
- Apparel / Clothing items are not eligible for returns/refund/exchange.
1.3. **Return Process:**
- To initiate a return, please contact our customer support team at support@thepistonclub.co.in or +91 9953 9943 03 within 7 days of receiving your order.
- We will provide you with a Return Authorization (RA) number and instructions for returning the item(s).
- Pack the item(s) securely and clearly label the package with the RA number.
- Ship the item(s) back to the address provided.
1.4. **Return Shipping Costs:**
- Customers are responsible for return shipping costs, except in cases where the item received is defective or damaged.
- There is a 5% restocking fee on MRP applicable for returns, except in cases where the item received is defective or damaged.
**2. Refunds**
2.1. **Refund Process:**
- Upon receiving your returned item(s), we will inspect them for compliance with our return policy.
- If the returned item(s) meet the requirements, we will process your refund within 7-10 working days to the original payment method.
- Shipping charges, if applicable, are non-refundable.
2.2. **Refund Exceptions:**
- If we determine that the returned item(s) do not meet our return policy criteria, we reserve the right to deny the refund request and will contact you to discuss alternative solutions.
**3. Exchanges**
3.1. **Exchange Process:**
- If you would like to exchange an item for a different size, color, or product, please contact our customer support team to initiate the exchange process.
- Exchange requests are subject to availability.
- Customers are responsible for any price differences between the exchanged items.
**4. Cancellations**
4.1. **Cancellation Policy:**
- If you wish to cancel your order, please contact us as soon as possible.
- Orders that have already been shipped cannot be canceled. In such cases, you may follow our return policy for a refund.
**5. Contact Us**
If you have any questions or concerns about our return and refund policy, please feel free to contact us at support@thepistonclub.co.in or +91 9953 9943 03.
We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the most current version of our return and refund policy.
Thank you for shopping with The Piston Club by AARPJAY ENTERPRISES!
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Thank you for shopping with The Piston Club by AARPJAY ENTERPRISES! We want to ensure that you have a satisfying shopping experience with us. Please take a moment to read our return and refund policy to understand your rights and responsibilities when making a purchase from our online store.
**1. Returns**
1.1. **7-Day Return Policy:** We offer a 7-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return it for a refund or exchange, subject to the conditions outlined below.
1.2. **Eligibility for Returns:**
- Items must be in their original condition, unused, and in the original packaging.
- Personalized or customized items cannot be returned unless they are defective or damaged upon receipt.
- Items marked as "final sale" are not eligible for return.
- Apparel / Clothing items are not eligible for returns/refund/exchange.
1.3. **Return Process:**
- To initiate a return, please contact our customer support team at support@thepistonclub.co.in or +91 9953 9943 03 within 7 days of receiving your order.
- We will provide you with a Return Authorization (RA) number and instructions for returning the item(s).
- Pack the item(s) securely and clearly label the package with the RA number.
- Ship the item(s) back to the address provided.
1.4. **Return Shipping Costs:**
- Customers are responsible for return shipping costs, except in cases where the item received is defective or damaged.
- There is a 5% restocking fee on MRP applicable for returns, except in cases where the item received is defective or damaged.
**2. Refunds**
2.1. **Refund Process:**
- Upon receiving your returned item(s), we will inspect them for compliance with our return policy.
- If the returned item(s) meet the requirements, we will process your refund within 7-10 working days to the original payment method.
- Shipping charges, if applicable, are non-refundable.
2.2. **Refund Exceptions:**
- If we determine that the returned item(s) do not meet our return policy criteria, we reserve the right to deny the refund request and will contact you to discuss alternative solutions.
**3. Exchanges**
3.1. **Exchange Process:**
- If you would like to exchange an item for a different size, color, or product, please contact our customer support team to initiate the exchange process.
- Exchange requests are subject to availability.
- Customers are responsible for any price differences between the exchanged items.
**4. Cancellations**
4.1. **Cancellation Policy:**
- If you wish to cancel your order, please contact us as soon as possible.
- Orders that have already been shipped cannot be canceled. In such cases, you may follow our return policy for a refund.
**5. Contact Us**
If you have any questions or concerns about our return and refund policy, please feel free to contact us at support@thepistonclub.co.in or +91 9953 9943 03.
We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the most current version of our return and refund policy.
Thank you for shopping with The Piston Club by AARPJAY ENTERPRISES!
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